Returns
Items may be returned or exchanged within 14 days from day of delivery. After the 14 day window, please contact us at Hello@MyrtleandBob.com and we will assist further.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable:
- Gift cards
- Downloadable items (non-physical items)
- Custom products that have been made-to-order
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you have not received a refund on your credit card or bank card, please contact your bank. It can take up to 14 days for refunds to be processed depending on the bank.
If you’ve done this and you still have not received your refund yet, please contact us at Hello@MyrtleandBob.com.
Sale items
Only regular priced items may be returned. Sale items are not eligible for return or exchange.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@MyrtleandBob.com and we will assist you with replacing your item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the purchasers original method of payment.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a shipping service with tracking or purchasing shipping insurance.
Need help?
Contact us at Hello@MyrtleandBob.com for questions related to refunds and returns.